April 13, 2017

Case Study – Wallace School Of Transport

CHALLENGE

How to improve their students studying experience?

Wallace School of Transport is a family run business, established in 1963 by Russell Wallace; they were one of the first lorry and bus driver training schools in the United Kingdom and have since grown the school to become  one of the most prestigious driver training centres in London and the South East with over 15 lorry driving training locations spread across the region including two DVSA approved Wallace Driving Test Centres.

Wallace training services assist around 1,800 individuals per year become fully trained HGV drivers or Bus/Coach drivers.

Responding to customer feedback, Ruth Wallace confirmed “Our students told us they wanted an alternative to traditional book learning. They prefer the immediacy of bite sized learning modules with instant results confirming they are absorbing the detailed knowledge they need to pass their Theory Tests. Also having the freedom to be able to learn wherever and whenever they wanted with all the latest official DVSA material was also a huge advantage, especially when using their phone for the Multiple Choice section.”

Increased pass rates

Increased customer satisfaction

Increased studying experience

SOLUTION

Driving Test Success Anytime

Wallace was aware of Driving Test Success through their videos and DVD learning material; however with the introduction of DTS Anytime there was finally a professional approach to online learning available to help enhance vocational driver’s learning experience, thus boosting their studying and enabling them to pass first time.
Students have access to DTS Anytime via a web portal, enabling them to learn online, wherever and whenever they want. Wallace School of Transport and their Corporate Clients can also access each driver’s progress through a live dashboard to monitor progress and ensure their drivers are getting the most out of their learning opportunity. Drivers using DTS Anytime can learn all they need to pass their Module 1a, 1b, and 2, first time round.

RESULT

Increased customer satisfaction levels, a better student experience and increased pass rates

The use of DTS Anytime has given Wallace the opportunity to provide their students with the best Theory Test revision software available on the market. Since adopting DTS Anytime in early 2016, Wallace have seen their customer satisfaction levels rise, an increase in the first time Theory Test pass rates and most important of all, an increase in student studying experience.

“We extensively trialled other solution providers and chose to join Driving Test Success because their solution was more focused towards vocational drivers, providing our trainee LGV & PCV drivers with the flexibility and freedom to study when and where they want as well as achieving great success rates.”